TERMS AND CONDITIONS
Effective Date: (Month Day, Year)
Last Updated: (Month Day, Year)
These Terms and Conditions govern your use of the website operated by (Prospective Real Estate Agent’s Name or Business Name), referred to as “we,” “us,” or “our.”
By accessing or using this website, submitting a form, communicating with our AI concierge, requesting property information, or scheduling a consultation, you agree to these Terms and Conditions. If you do not agree, please do not use the website.
1. WEBSITE PURPOSE
This website provides general information about real estate services, properties, buying, selling, investing, relocation, home valuations, and related topics.
The website may also allow visitors to:
• View property information
• Request information
• Submit real estate inquiries
• Communicate through live chat or an AI concierge
• Schedule appointments
• Request a home valuation
• Contact a real estate professional
Information on this website is provided for general informational and marketing purposes and does not create a broker-client, agent-client, fiduciary, advisory, or contractual relationship.
A formal real estate relationship is created only through a separate written agreement signed by all required parties.
2. NO GUARANTEE OF REPRESENTATION
Submitting a form, sending a message, using the AI concierge, calling the telephone number, or scheduling an appointment does not automatically establish a representation agreement.
We may decline an inquiry, referral, appointment, or request for services at our discretion, subject to applicable law.
Visitors should not provide confidential information until the nature of the relationship has been discussed and any required representation documents have been signed.
3. PROPERTY INFORMATION AND LISTING ACCURACY
Property listings, prices, square footage, features, school information, taxes, availability, photographs, descriptions, maps, estimates, and other information may come from sellers, property owners, public records, multiple listing services, third-party providers, or other sources.
Although we attempt to provide useful and current information, we do not guarantee that all property information is complete, current, or error-free.
Listings may be:
• Modified
• Withdrawn
• Sold
• Rented
• Under contract
• Temporarily unavailable
• Subject to price or condition changes
• Listed by another brokerage
Users should independently verify all information that is material to a real estate decision.
4. NO FINANCIAL, LEGAL, TAX, LENDING, APPRAISAL, OR INSPECTION ADVICE
Nothing on this website constitutes legal, financial, tax, mortgage, lending, appraisal, insurance, engineering, environmental, construction, title, escrow, or property-inspection advice.
You should consult appropriately licensed professionals regarding matters outside the scope of real estate brokerage services.
Any mortgage payment, affordability, home-value, investment-return, or similar calculation is an estimate only and should not be treated as a guarantee.
5. HOME-VALUATION ESTIMATES
Any home valuation, comparative market analysis, estimated property value, automated valuation, or pricing opinion provided through the website is preliminary and informational.
An estimate is not:
• A formal appraisal
• A guaranteed sale price
• A binding offer to purchase
• A guarantee that a property will sell within a particular period
• A substitute for an in-person property review
Actual market value may be affected by condition, location, improvements, comparable sales, market activity, financing, inspections, appraisals, and other factors.
6. AI CONCIERGE AND AUTOMATED SYSTEMS
This website may use an artificial-intelligence-powered chatbot, voice assistant, appointment assistant, or other automated system.
The AI concierge may:
• Answer general real estate questions
• Provide general property information
• Collect contact details
• Ask qualification questions
• Help schedule consultations
• Route inquiries to a real estate professional
The AI concierge is not a licensed real estate professional and may occasionally provide incomplete, outdated, or inaccurate information.
Do not rely solely on an AI response when making a legal, financial, contractual, safety, lending, or real estate decision. Important information should be confirmed directly with a licensed professional.
Conversations with the AI concierge may be recorded, transcribed, stored, or reviewed for customer service, quality control, training, security, and follow-up, as permitted by law.
7. APPOINTMENTS
Appointments are subject to availability and may need to be confirmed by the assigned real estate professional.
We may:
• Approve or decline an appointment request
• Contact you for additional information
• Reschedule or cancel an appointment
• Assign the inquiry to another qualified professional
• Conduct the consultation by telephone, video meeting, or in person
You are responsible for providing accurate contact information and attending scheduled appointments on time.
Appointment emails, texts, and calendar invitations may include links to confirm, reschedule, or cancel.
8. ELECTRONIC COMMUNICATIONS AND CONSENT
When you provide an email address or telephone number, you authorize us to contact you regarding your inquiry, requested information, appointment, or real estate needs.
Communications may include:
• Email
• Telephone calls
• Text messages
• Voicemail
• AI-assisted communication
• Automated appointment reminders
Marketing communications will be sent only when permitted and when any legally required consent has been obtained.
Message frequency may vary. Message and data rates may apply. Consent to receive marketing messages is not a condition of purchasing property or services. You may reply STOP to opt out of text messages and HELP for assistance.
9. FAIR HOUSING AND EQUAL OPPORTUNITY
We support equal housing opportunity and do not discriminate based on any characteristic protected by applicable federal, state, or local law.
Nothing on this website should be interpreted as expressing a preference, limitation, or discrimination concerning a protected class.
10. NEIGHBORHOOD, SCHOOL, CRIME, AND COMMUNITY INFORMATION
Information regarding schools, school districts, neighborhood features, crime, demographics, commute times, local businesses, environmental conditions, or community characteristics may come from independent third-party sources.
We do not guarantee the accuracy or completeness of such information.
Users should independently investigate any matter important to their decision by consulting appropriate public agencies, school districts, law-enforcement agencies, environmental agencies, municipal authorities, and other reliable sources.
11. THIRD-PARTY WEBSITES AND SERVICES
This website may link to or integrate with third-party services, including:
• Multiple listing services
• Property-search platforms
• Mortgage providers
• Mapping services
• Calendar platforms
• Social-media platforms
• Title and escrow providers
• Inspectors
• Contractors
• Lenders
• Insurance providers
• Analytics and advertising platforms
We do not control and are not responsible for the content, availability, accuracy, security, privacy practices, fees, or services of third parties.
Your use of a third-party service is governed by that provider’s own terms and policies.
12. INTELLECTUAL PROPERTY
Unless otherwise stated, the website’s original text, design, graphics, branding, layout, videos, downloadable materials, and other content are owned by or licensed to (Prospective Real Estate Agent’s Name or Business Name).
You may use website content for personal, noncommercial real estate research.
You may not, without written permission:
• Copy or republish substantial website content
• Sell or commercially exploit website materials
• Remove copyright or trademark notices
• Scrape or systematically collect property data
• Use automated tools to overload or interfere with the website
• Copy, redistribute, or retransmit listing data except as permitted by applicable listing-service rules
Certain listing information, photographs, logos, and trademarks may belong to third parties and remain subject to their rights.
13. REALTOR® TRADEMARK
The terms REALTOR® and REALTORS® are registered membership marks identifying real estate professionals who are members of the National Association of REALTORS®.
These terms should be used only when the applicable agent or broker is authorized to use them.
For a reusable website template, use “real estate agent,” “real estate professional,” or “broker” until the customer’s membership status is confirmed.
14. PROHIBITED USES
You may not use this website to:
• Violate any law or regulation
• Submit false, fraudulent, or misleading information
• Impersonate another person
• Harass or threaten another person
• Upload malicious code
• Attempt unauthorized access
• Interfere with website operation
• Collect other users’ information without permission
• Use listing information for unlawful solicitation
• Infringe intellectual-property rights
• Discriminate in connection with housing
• Use automated scraping, bots, or data-extraction tools without authorization
We may restrict or terminate access when we reasonably believe these Terms have been violated.
15. NO WARRANTY
This website and its content are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, we make no warranties, express or implied, regarding:
• Website availability
• Accuracy or completeness
• Property availability
• Freedom from technical errors
• Fitness for a particular purpose
• Results from using the website
• Security of electronic communications
• Performance of third-party services
We do not guarantee that the website will always operate without interruption, delay, or error.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law, (Prospective Real Estate Agent’s Name or Business Name) and its owners, agents, brokers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website.
This includes losses associated with:
• Reliance on inaccurate or outdated information
• Property availability
• Missed communications or appointments
• Website interruptions
• Third-party platforms
• Unauthorized access
• Lost data
• Real estate, financing, investment, or purchasing decisions
Some jurisdictions do not allow certain limitations, so portions of this section may not apply.
17. INDEMNIFICATION
To the extent permitted by law, you agree to defend, indemnify, and hold harmless (Prospective Real Estate Agent’s Name or Business Name) and its affiliated parties from claims, liabilities, losses, expenses, or damages arising from:
• Your misuse of the website
• Your violation of these Terms
• Your violation of another person’s rights
• False or unlawful information you submit
• Your unlawful use of property or listing information
18. PRIVACY
Your use of this website is also governed by our Privacy Policy.
Please review the Privacy Policy to understand how information may be collected, used, stored, and shared.
19. CHANGES TO THE WEBSITE OR TERMS
We may update the website or these Terms periodically.
Revised Terms will be posted with an updated “Last Updated” date. Continued use of the website after revised Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.
20. GOVERNING LAW
These Terms are governed by the laws of the State of (State Where the Real Estate Business Is Licensed or Located), without regard to conflict-of-law principles.
Any legal action shall be brought in an appropriate court located in (County and State), unless applicable law requires otherwise.
21. SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
The unenforceable provision will be interpreted or modified only to the minimum extent necessary to make it enforceable.
22. NO WAIVER
Failure to enforce any provision of these Terms does not waive the right to enforce it later.
23. ENTIRE AGREEMENT
These Terms and the Privacy Policy constitute the agreement concerning use of this website.
They do not replace any separate buyer representation agreement, listing agreement, purchase agreement, lease, disclosure, referral agreement, or other signed real estate contract.
24. CONTACT INFORMATION
Questions about these Terms may be directed to:
(Prospective Real Estate Agent’s Name or Business Name)
Brokerage: (Real Estate Brokerage Name, if applicable)
License Number: (Real Estate License Number, if required)
Email: (Business Email Address)
Phone: (Business Phone Number)
Mailing Address: (Business Mailing Address)
Website: (Website Address)
This template should be customized for the agent’s state, brokerage rules, MLS or IDX requirements, licensing disclosures, communication practices, and actual services before the website goes live.